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Privacy Policy

PRIVACY POLICY Last Updated: March 6, 2026 Effective Date: March 6, 2026 THERAPEIA ("Company," "We," "Us," or "Our") is committed to protecting the privacy and security of the personal data of all individuals and entities ("You," "Your," or "Customer") who visit Our Website (www.therapeiaqa.com), create an Account, or transact with Us. This Privacy Policy describes how We collect, use, store, share, protect, and process Your personal data in accordance with applicable data protection laws. This Privacy Policy is governed by and compliant with: - Qatar Law No. 13 of 2016 concerning Personal Data Privacy Protection; - Qatar E-Commerce and Electronic Transactions Law (Law No. 16 of 2010); - GCC Unified Data Protection Framework and relevant member state data protection regulations; - The General Data Protection Regulation (EU GDPR) to the extent it applies to Our processing of personal data of individuals in the European Economic Area; - Applicable international data protection standards and best practices. BY ACCESSING OUR WEBSITE, CREATING AN ACCOUNT, OR PROVIDING YOUR PERSONAL DATA TO US, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE OR PROVIDE YOUR PERSONAL DATA. SECTION 1 — DATA CONTROLLER 1.1 The data controller responsible for Your personal data is: THERAPEIA Office #139, First Floor, Building 43 Street 100, Zone 56 Doha, State of Qatar Phone: +974 5585 2994 Email: [Insert Data Protection Contact Email] 1.2 If You have any questions or concerns about how Your personal data is handled, or wish to exercise any of Your data rights, please contact Us using the details above. SECTION 2 — PERSONAL DATA WE COLLECT 2.1 We may collect and process the following categories of personal data: (a) Identity Data: Full name (first and last name), job title, company name, and position. (b) Contact Data: Email address, telephone number(s), business address, delivery address, and other contact details You provide. (c) Account Data: Login credentials (email address and OTP verification data), account preferences, wishlist items, and Account activity. (d) Transaction Data: Order history, Product purchase details, payment method information (processed through secure third-party payment gateways — We do not store full credit/debit card numbers), invoice details, delivery records, and return/refund history. (e) Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type and identifiers, time zone setting, browser plug-in types and versions, screen resolution, and other technology on the devices You use to access the Website. (f) Usage Data: Information about how You use Our Website, including pages visited, time spent on pages, navigation paths, search queries entered, Products viewed, click-through data, and interaction patterns. (g) Communication Data: Records and content of correspondence between You and THERAPEIA, including emails, phone calls, chat messages, contact form submissions, and feedback. (h) Marketing Data: Your preferences in receiving marketing communications from Us, Your communication preferences, and Your responses to surveys or promotional activities. (i) Location Data: General geographic location derived from Your IP address. 2.2 We do not intentionally collect sensitive personal data (also known as "special categories" of data), such as data relating to race, ethnicity, religious beliefs, political opinions, health conditions, biometric data, or sexual orientation. If We inadvertently receive such data, We will delete it promptly unless We have a lawful basis for processing it. SECTION 3 — HOW WE COLLECT YOUR DATA 3.1 We collect personal data through the following means: (a) Directly from You when You: - Create an Account on Our Website; - Place an Order or make a purchase; - Subscribe to Our newsletter or marketing communications; - Submit a contact form, inquiry, or request for quotation; - Complete surveys, provide feedback, or participate in promotions; - Communicate with Us via phone, email, or any other channel; - Use the "Get in Touch" or "Commercial Wellness Setup Guide" forms. (b) Automatically when You use Our Website through: - Cookies and similar tracking technologies (see Section 8); - Server logs and analytics tools; - Third-party analytics services (e.g., Google Analytics). (c) From third parties, including: - Payment service providers (transaction verification data); - Delivery and logistics partners (delivery status updates); - Marketing and advertising partners; - Social media platforms (if You interact with Our social media accounts); - Public databases and business directories. SECTION 4 — PURPOSE AND LEGAL BASIS FOR PROCESSING 4.1 We process Your personal data for the following purposes and on the following legal bases: (a) Performance of a Contract: - Processing and fulfilling Your Orders; - Managing Your Account; - Providing customer support and after-sales services; - Processing returns, refunds, and warranty claims; - Communicating Order status, delivery updates, and shipping notifications; - Issuing invoices and processing payments. (b) Legitimate Business Interests: - Improving and optimizing Our Website, Products, and services; - Analyzing Website usage patterns and Customer behavior to enhance user experience; - Conducting business analytics, market research, and internal reporting; - Detecting and preventing fraud, unauthorized transactions, and security threats; - Managing and improving Customer relationships; - Responding to inquiries, requests, and correspondence. (c) Compliance with Legal Obligations: - Meeting Our obligations under Qatar law, GCC regulations, and applicable international law; - Complying with tax, accounting, and financial reporting requirements; - Responding to lawful requests from government authorities, regulatory bodies, and law enforcement; - Maintaining records as required by applicable law. (d) Consent: - Sending marketing communications, newsletters, promotional offers, and Product updates (where Your prior consent is required); - Setting non-essential cookies and similar tracking technologies; - Any other processing for which We have obtained Your explicit consent. 4.2 Where We rely on consent as the legal basis, You have the right to withdraw Your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. SECTION 5 — DATA SHARING AND DISCLOSURE 5.1 We do not sell, rent, or trade Your personal data to third parties for their independent marketing purposes. 5.2 We may share Your personal data with the following categories of recipients, solely for the purposes described in this Privacy Policy: (a) Service Providers and Processors: - Payment processing companies and financial institutions; - Shipping, logistics, and delivery partners; - Installation and maintenance service providers; - IT service providers, hosting companies, and cloud storage providers; - Email and communication service providers; - Analytics and marketing platform providers; - Customer relationship management (CRM) system providers. (b) Professional Advisors: - Legal advisors, auditors, and accountants, to the extent necessary for professional services. (c) Government and Regulatory Authorities: - Where required by law, regulation, legal process, or enforceable governmental request; - To comply with a court order, subpoena, or similar legal instrument; - To cooperate with regulatory investigations or enforcement actions. (d) Business Transfers: - In connection with a merger, acquisition, reorganization, dissolution, or sale of all or substantially all of Our assets, in which case personal data may be transferred to the successor entity, subject to applicable data protection obligations. (e) With Your Consent: - Where You have given explicit consent for a specific disclosure. 5.3 All third-party service providers are contractually required to: (a) Process personal data only on Our instructions and for the specified purposes; (b) Implement appropriate technical and organizational measures to protect personal data; (c) Comply with applicable data protection laws and regulations; (d) Delete or return personal data upon completion of their services, unless retention is required by law. SECTION 6 — INTERNATIONAL DATA TRANSFERS 6.1 Your personal data may be transferred to and processed in countries outside the State of Qatar and the GCC region, including but not limited to countries where Our service providers, hosting facilities, or business partners are located. 6.2 Where personal data is transferred internationally, We ensure that appropriate safeguards are in place to protect Your data, including: (a) Transfers to countries recognized as providing an adequate level of data protection; (b) Implementation of Standard Contractual Clauses approved by relevant data protection authorities; (c) Contractual obligations on the receiving party to maintain equivalent levels of data protection; (d) Binding Corporate Rules, where applicable. 6.3 By providing Your personal data and using Our Website, You consent to such international transfers, subject to the safeguards described above. SECTION 7 — DATA RETENTION 7.1 We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with Our legal and regulatory obligations. 7.2 The retention periods for different categories of personal data are as follows: (a) Account Data: Retained for the duration of Your Account and for five (5) years after Account deletion or inactivity, as required for legal and audit purposes. (b) Transaction Data: Retained for a minimum of ten (10) years from the date of the transaction, in compliance with Qatar Commercial Code, tax, and accounting regulations. (c) Communication Data: Retained for three (3) years from the date of the last communication, unless required for ongoing legal or regulatory matters. (d) Marketing Data: Retained until You withdraw Your consent or opt out of marketing communications, after which We will retain only the minimum data necessary to respect Your opt-out preference. (e) Technical and Usage Data: Retained for up to twenty-four (24) months for analytics and Website optimization purposes. (f) Warranty and Claims Data: Retained for the duration of the applicable warranty period plus three (3) years to address any post-warranty claims or disputes. 7.3 Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or destroyed in accordance with Our data disposal procedures. SECTION 8 — COOKIES AND TRACKING TECHNOLOGIES 8.1 Our Website uses cookies and similar tracking technologies to enhance Your browsing experience, analyze Website usage, and support Our marketing efforts. 8.2 Types of cookies We use: (a) Strictly Necessary Cookies: Essential for the operation of the Website, including user authentication, session management, shopping cart functionality, and security features. These cookies cannot be disabled. (b) Performance and Analytics Cookies: Collect information about how visitors use the Website, including pages visited, time spent, and error messages. This data is aggregated and anonymized. We use third-party analytics services such as Google Analytics. (c) Functionality Cookies: Remember Your preferences, settings, and choices to provide a more personalized experience (e.g., language preferences, region selection). (d) Marketing and Advertising Cookies: Track Your browsing activity across websites to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by Our advertising partners. 8.3 Cookie Consent and Management: (a) When You first visit Our Website, You will be presented with a cookie consent banner allowing You to accept or reject non-essential cookies; (b) You can manage Your cookie preferences at any time through Your browser settings; (c) Most web browsers allow You to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Website. 8.4 Third-Party Analytics: (a) We use Google Analytics to collect Usage Data. Google Analytics uses cookies to track and analyze Website traffic. Google's use of data is governed by Google's Privacy Policy; (b) You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. SECTION 9 — DATA SECURITY 9.1 THERAPEIA implements appropriate technical and organizational security measures to protect Your personal data against unauthorized access, alteration, disclosure, destruction, loss, or accidental damage. 9.2 Our security measures include, but are not limited to: (a) Encryption of data in transit using SSL/TLS protocols; (b) Secure payment processing through PCI-DSS compliant third-party payment gateways; (c) Access controls and authentication mechanisms to restrict access to personal data; (d) Regular security assessments, vulnerability scanning, and penetration testing; (e) Employee training on data protection and information security; (f) Physical security measures for offices and data processing facilities; (g) Incident response and breach notification procedures. 9.3 While We take all commercially reasonable steps to protect Your personal data, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security and shall not be liable for any unauthorized access or data breach that occurs despite Our reasonable security measures. 9.4 In the event of a personal data breach that is likely to result in a high risk to Your rights and freedoms, We will: (a) Notify the relevant data protection authority in accordance with applicable law; (b) Inform affected individuals without undue delay, providing details of the breach, likely consequences, and measures taken or proposed to mitigate the impact. SECTION 10 — YOUR DATA PROTECTION RIGHTS 10.1 Under applicable data protection laws, including Qatar Law No. 13 of 2016, GCC data protection regulations, and the GDPR (where applicable), You have the following rights: (a) Right of Access: You have the right to request a copy of the personal data We hold about You and information about how it is processed. (b) Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data We hold about You. (c) Right to Erasure (Right to be Forgotten): You have the right to request deletion of Your personal data where: - The data is no longer necessary for the purposes for which it was collected; - You withdraw consent and there is no other legal basis for processing; - The data has been unlawfully processed; - Deletion is required to comply with a legal obligation. (d) Right to Restriction of Processing: You have the right to request restriction of processing of Your personal data in certain circumstances, such as when You contest the accuracy of the data or object to processing. (e) Right to Data Portability: You have the right to receive Your personal data in a structured, commonly used, and machine-readable format and to request transmission of such data to another controller, where technically feasible. (f) Right to Object: You have the right to object to the processing of Your personal data based on legitimate interests, including direct marketing. (g) Right to Withdraw Consent: Where processing is based on consent, You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal. (h) Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authority in Qatar or Your jurisdiction if You believe that Your data protection rights have been violated. 10.2 To exercise any of these rights, please contact Us at the details provided in Section 1. We will respond to Your request within thirty (30) days of receipt. We may request verification of Your identity before processing the request. 10.3 There is no fee for exercising Your data rights. However, We may charge a reasonable administrative fee for manifestly unfounded, excessive, or repetitive requests. 10.4 Certain requests may be subject to limitations where We have a lawful basis to retain or continue processing Your data (e.g., compliance with legal obligations, defense of legal claims). SECTION 11 — CHILDREN'S PRIVACY 11.1 Our Website and Products are designed for commercial and business use and are not intended for individuals under the age of eighteen (18) years. 11.2 We do not knowingly collect personal data from children under eighteen (18). If We become aware that We have collected personal data from a child under eighteen (18), We will take immediate steps to delete such data. 11.3 If You are a parent or guardian and believe that Your child has provided personal data to Us, please contact Us immediately at the details provided in Section 1. SECTION 12 — MARKETING COMMUNICATIONS 12.1 With Your consent, We may send You marketing communications about Our Products, services, promotions, and events via email, SMS, WhatsApp, or other communication channels. 12.2 You may opt out of marketing communications at any time by: (a) Clicking the "unsubscribe" link in any marketing email; (b) Contacting Us at the details provided in Section 1; (c) Updating Your communication preferences in Your Account settings. 12.3 Even if You opt out of marketing communications, We may still send You non-promotional communications related to Your Account, Orders, transactions, security alerts, service updates, and other essential communications. SECTION 13 — SOCIAL MEDIA AND THIRD-PARTY PLATFORMS 13.1 Our Website may include links to social media platforms (e.g., Instagram, TikTok, Facebook) and third-party websites. This Privacy Policy does not apply to the practices of third parties, and We are not responsible for their privacy practices. 13.2 We encourage You to review the privacy policies of any third-party platforms before providing Your personal data. 13.3 If You interact with Us through social media platforms, the personal data You share may be collected and processed by the social media platform in accordance with its own privacy policy. SECTION 14 — CHANGES TO THIS PRIVACY POLICY 14.1 THERAPEIA reserves the right to update or modify this Privacy Policy at any time to reflect changes in Our data processing practices, applicable laws, or regulatory requirements. 14.2 Material changes to this Privacy Policy will be communicated through: (a) A notice posted on the Website; (b) An email notification to registered Account holders (for significant changes); (c) Updating the "Last Updated" date at the top of this Privacy Policy. 14.3 We encourage You to review this Privacy Policy periodically. Your continued use of the Website after any changes to this Privacy Policy constitutes Your acceptance of such changes. SECTION 15 — GOVERNING LAW AND JURISDICTION 15.1 This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Qatar, including Qatar Law No. 13 of 2016 concerning Personal Data Privacy Protection. 15.2 Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of the State of Qatar, without prejudice to Your right to lodge a complaint with the relevant data protection authority. 15.3 For Customers located in jurisdictions with mandatory data protection laws (such as the EU/EEA under the GDPR), the provisions of this Privacy Policy shall be interpreted and applied in a manner consistent with the applicable local data protection requirements. SECTION 16 — DATA PROTECTION FOR GCC CUSTOMERS 16.1 For Customers located in GCC member states (Kingdom of Saudi Arabia, United Arab Emirates, Kingdom of Bahrain, Sultanate of Oman, and State of Kuwait), THERAPEIA complies with the applicable data protection laws and regulations of each respective jurisdiction, including but not limited to: (a) Saudi Arabia: Personal Data Protection Law (PDPL); (b) United Arab Emirates: Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data; (c) Bahrain: Personal Data Protection Law (Law No. 30 of 2018); (d) Oman: Applicable data protection provisions under the Telecommunications Regulatory Act and related regulations; (e) Kuwait: Applicable data privacy provisions under existing laws and regulations. 16.2 Where the data protection requirements of a Customer's jurisdiction provide for greater protections than those described in this Privacy Policy, the higher standard shall apply. SECTION 17 — CONTACT US For any questions, concerns, complaints, or requests regarding this Privacy Policy or Our data processing practices, please contact Us at: THERAPEIA — Data Protection Inquiries Office #139, First Floor, Building 43 Street 100, Zone 56 Doha, State of Qatar Phone: +974 5585 2994 Email: [Insert Data Protection Email] Website: www.therapeiaqa.com Business Hours: Sunday to Thursday, 8:00 AM to 5:00 PM (Qatar Standard Time, GMT+3) We aim to respond to all data protection inquiries within thirty (30) days of receipt. BY USING OUR WEBSITE, CREATING AN ACCOUNT, OR PROVIDING YOUR PERSONAL DATA, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED HEREIN.